Program and Operations Manager

Organization Summary: Are you passionate about impacting the lives of individuals in our area? Do you
want to be part of a movement to transform the way we think about real estate? As the first community
land trust in Western North Carolina, the Asheville-Buncombe Community Land Trust (ABCLT) utilizes a
proven model to create lasting change in the community. At ABCLT, you will have the opportunity to
build something from the ground up and work within a culture that prioritizes wellness not only within
the organization, but also for our residents.

Job Summary: As the Program and Operations Manager, you will play a key role in overseeing the
successful implementation of ABCLT’s housing programs as well as ensuring that the organization is
running effectively and efficiently. This position is based in Asheville, NC with some evenings and
weekends as required to attend meetings and events.

Primary Responsibilities:

Operations Management (40%)

  • Develop and revise internal policies, procedures, and processes as necessary for the successful
    functioning of the ABCLT team.
  • Establish, analyze, and enhance organizational systems to maximize internal efficiency and
    external impact.
  • Staff and co-manage board and committees in collaboration with the Executive Director.
  • Serve as the organization’s main point of contact and coordinator for volunteers.
  • Assist the Executive Director with other duties as assigned.

Program Management (30%)

  • Work with homeownership, home repair, and property tax relief applicants throughout the
    program process.
  • Work with ABCLT staff on planning and implementing homeownership orientation sessions.
  • Monitor housing-related program outcomes and plan program adjustments accordingly.

Community Engagement (30%)

  • Educate the community about permanent affordability and increase awareness of ABCLT’s
    programs by having a presence at community events.
  • Participate in housing-related meetings and activities to stay informed about relevant
    happenings in Buncombe County.
  • Engage with community, nonprofit, and other organizations to recruit program applicants.
  • Develop partnerships with other organizations in order to strengthen our ability to refer
    residents to external housing resources.

Required Skills and Experience:

  • Four or more years of successful experience in social work, real estate, affordable housing,
    community development or a related field.
  • At least two years of project, program, and/or team management.
  • Associate’s or Bachelor’s degree in sociology, social work, real estate or a related field. Equivalent field experience can substitute for a degree.
  • Self-motivated individual with the drive to keep going even in the face of set-backs.
  • Critical thinking skills with the ability to interpret, evaluate, and analyze facts and information.
  • Strong organizational skills with a keen attention to detail.
  • Excellent interpersonal, verbal, and written communication skills.
  • High degree of adaptability and flexibility.
  • History of working in a collaborative environment and building relationships in the community.
  • Proficiency in use of Microsoft Office and Google Suite.

Preferred Skills and Experience:

  • Knowledge and/or experience of Asheville’s history around urban renewal.
  • Knowledge of and/or experience with the public and/or non-profit sector.
  • Experience working with affordable housing programs and/or organizations.
  • Experience working with start-up and/or grassroots organizations.

Compensation and Benefits:

  • Full-time at 32 hours per week
  • Hybrid work environment
  • $55,000-65,000 annual salary
  • 13 paid holidays
  • 15 paid vacation days
  • Health insurance
  • Monthly $40 cell phone stipend
  • Mileage reimbursement based on the federal rate

This job description should not be interpreted as all-inclusive. It is intended to identify the major
responsibilities and requirements of the job. The incumbent may be requested to perform job-related
responsibilities and tasks other than those stated in this job description.